FOA Full Form In Hotel

What does the full form of FOA in Hotel?

The full form of FOA in hotel is Front Office associate. Front Office Associate’s primary responsibility is to provide excellent customer service to hotel guests. He or she is a key player in the hotel industry. All types of hotels rely heavily on the front desk. The front desk staff is responsible for answering questions, requests and complaints. The front desk staff is responsible for handling all customer inquiries, requests, complaints etc. They are the main liaison between the host and the visitor.

It is said that you only get one chance to make an impression. Front Desk Assistants do this with ease and expertise. The appearance and demeanor at the front desk will determine what guests think about the hotel and its overall performance. The front desk staff wants visitors to feel welcomed by creating a positive first impression.

What should you know more about FOA?

Front desk is essential to providing excellent service to visitors. The front desk staff are the ones that provide the latest news, talk, and man the desk. Hotel front desk staff must be familiar with front desk procedures, given the wide range of tasks they perform.